Value is already landing.
- Recon Buddy phase 1 — live since December 2025.
- AI Seed Image-to-Text Converter — operational, business-reported issues resolved.
Two initiatives are in production today, anchoring the wins-along-the-way structure.
Program portfolio — Register of record
Sixteen initiatives. One governed register.
Every AI initiative in the program is tracked from intake to evidence-backed status in a single register. This is the state as of the July 1, 2026 register: what is delivering, what is waiting on a decision, and what is already in production.
9Active delivery
4Decision dependent
3Queued
2Live or operational
01 — The register
All sixteen, with their current marker.
Status and health are recorded exactly as they stand in the register. The current marker distils each initiative's latest update into a single line.
| Initiative | Domain | Status | Health | Current marker |
|---|---|---|---|---|
| AI Transformation & Platform Modernization | Enterprise modernization strategy | AWS proposal pending | Active decision | AWS proposal preview reviewed June 24, 2026; formal proposal remains the next decision input. |
| Broker / Agent Pathways | ACA platform and regulated enrollment | Demo / evidence ready | Active | Demo, security architecture, CMS/EDE evidence walkthrough, and traceability available for the run-down. |
| GroupLink Portal Modernization | Group administration modernization | Modernization proof | Active | Demonstrates the pattern for moving beyond UI refresh into data and service modernization. |
| CCAI Claims | Claims contact center | Risk: complexity | At risk | BRD in progress; Ops Portal API and data-exchange review is the next control point. Target Aug 2026. |
| SQL Talk for KP | Membership data access | Business UAT | On track | In business user testing; production deployment targeted July 1, 2026, outcome pending register update. |
| ReconLink Platform Modernization | Reconciliation operations | UAT remediation | At risk | Two open UAT items (EDI policy ID mismatch, verbose output); round-2 business signoff in motion. |
| Recon Buddy | Recon inquiry assistant | Live phase 1 | Mixed | Live since Dec 2025; phase-2 NERD Next accuracy improved from 35% to 42% across three test rounds. |
| CCAI Voice Assist — Benefits & Enrollment | Benefits and enrollment contact center | Release in progress | Active | Spanish-language IVR release planned; call-recording vendor replacement underway after the Verint rollback. |
| CCAI Agent Assist ET Log Creation | After-call work automation | Risk: Verint dependency | At risk | Design underway; risks include the Verint dependency and a 48-hour KPI to post ET logs. Target Oct 2026. |
| Contact Center VOC QA AI Agent | Quality automation | Discovery | Active decision | Phased design in discussion with the AI team and business SME. Target Sep 2026. |
| CCAI Transcription Audit Automation | Transcription QA | On hold | Held | Cost-benefit analysis complete; leadership decision required to proceed or formally defer. |
| MHC IVR Billing & Enrollment Migration | IVR modernization | Queued | Queued | Queued for prioritization following Claims MHC delivery. |
| CCAI — Group / Benefits & Enrollment | Group platform voice AI | Risk: timeline / integration | Blocked | Blocked on platform-integration clarity, SME and BA alignment, and a 4-FTE cost/benefit call. |
| Self-Service / BPaaS Call Center | Future-state contact center strategy | Yet to start | Queued | Discovery with the Strategy Office; future-state use cases documented for a proof of concept. |
| Contact Center AI Phase 3 | Service intelligence expansion | Yet to start | Queued | Analytics, sentiment, and predictive assist; platform-change design discussions still needed. |
| AI Seed Image-to-Text Converter | Document processing | Operational | Complete | Completed and operational, with business-reported issues resolved. |
Status vocabulary is recorded verbatim from the register. Chips group each status into a health signal for scanning; they do not restate or upgrade the register's own status.
02 — Reading the register
Three groups carry the story.
Four items wait on a call, not on engineering.
- The AWS proposal is the program-level strategic decision — formal proposal is the next input after the June 24 preview.
- Transcription audit automation awaits a proceed / defer decision.
- CCAI Group / Benefits & Enrollment is blocked on platform path and SME designation.
The expansion wave has calendar markers.
- CCAI Claims — target Aug 2026 (at risk: complexity).
- Contact Center VOC QA — target Sep 2026 (discovery).
- ET Log Creation — target Oct 2026 (risk: Verint dependency).
03 — Working the register
The register is the source of truth.
Statuses change through the register, not through this page. For filtering, drill-down, and the downloadable register data, use the interactive console.
Register generated July 1, 2026. This surface presents the register; it does not amend it.