Strategic Business Case

Comprehensive value analysis for the WHPS AI Transformation program, detailing ROI, cost structures, and strategic benefits over the 5-year horizon.

5-Year ROI

312%

Return on Invested Capital

Exceptional Performance

Net Savings (NPV)

$47.2M

Total projected savings

Payback Period: 14 Months

Run Cost Reduction

-42%

Operational efficiency gain

Investment Thesis

Legacy Modernization

Migrating from capital-intensive mainframe infrastructure to elastic cloud services reduces TCO by 65%. This shifts spend from "Keeping the Lights On" (KTLO) to high-value innovation.

AI-Augmented Workforce

Deploying Generative AI agents in the contact center handles 35% of Tier-1 queries autonomously, freeing human agents for complex problem-solving and reducing average handle time (AHT) by 40%.

Financial Impact

FY26 (Baseline) Total Spend

$55.0M

FY27 Savings Start

$43.5M

-$11.5M

FY28 Peak Savings

$28.0M

-$27.0M

FY29 (Steady State)

$15.0M

-$40.0M