Strategic Initiative
ROI Optimized
Contact Center Transformation
Modernizing operations with automated intelligence, delivering $3.4M annual savings through workforce optimization and intelligent resolution.
Annual Savings
$3.4M
+12% vs Target
Investment
$2.2M
Infra + Services
Net Benefit
$1.2M
55% ROI Year 1
FCR Lift
84% → 92%
+800bps Impact
Savings Breakdown
| Benefit Category | As-Is | To-Be | Savings | Lever |
|---|---|---|---|---|
| Transaction Based Calls | 46% | 9% | 37% | Auto Call Resolution |
| FCR Improvement | 84% | 92% | 8% | Intelligent Routing & Auditing |
| Quality Auditor FTE | 64 HC | 26 HC | 38 HC | 100% Automated Analysis |
Total Annual Impact
$3.4M USD
Infrastructure Costs
Nvidia DGX Systems (3x)
$463K/yr
Network & Storage
$266K/yr
Professional Services
$28K/yr
Total Annual Cost
$2.2M
ROI Summary
Gross Savings
$3.4M
Investment
$2.2M
55%
Year 1 ROI
18mo
Payback
Implementation Trajectory
PHASE 1
Current State
40%
Calls Resolved by AI
PHASE 2
Fine Tuning
45%
Projected Resolution
PHASE 3
Full Capability
62%
Target Resolution