Program Roadmap

Strategic milestones and phased execution plan

FY26 (Current)

FY27

FY28

FY29+

AI Contact Center

Phase 1: Pilot

Pilot Launch

50 Agents, Voice + Chat

Phase 2: Scale

Continuous Optimization

Mainframe Migration

Map

Replatforming Exec

Decommission

Agentic SDLC & Gov

Policy Framework

Tool Chain Rollout & Enforcement

Upcoming

Feb 15, 2026

Contact Center Phase 1 Go-Live

Critical Path

Mar 01, 2026

Legacy Data Freeze

Milestone

Apr 10, 2026

Cloud Environment Cert.