WH WHPS TransformationCommand Center
Leadership operating view

One command center for strategy, status, architecture, roadmap, risk, and evidence.

This is the meeting-ready front door for the WHPS AI transformation. It gives leadership a status picture, tells architects where the target diagrams live, tells delivery teams what is gated, and gives reviewers a controlled evidence path instead of a pile of disconnected documents.

Present executive status Start executive walkthrough Review portfolio visibility platform Review current proof Inspect target architecture Review evidence hub
Executive readiness snapshot Evidence-backed, validation pending
Collateral maturity High

Executive, current work, Wipro/HPS current state, architecture, security, AI SDLC, mainframe, financial, governance, and evidence views exist.

Production proof Corporate site release

Production content is published to the corporate-facing site; each release still needs smoke evidence after push.

Architecture depth L0-L3

Mega architecture, target platform, network/security, Contact Center AI, AI SDLC, EDE, and migration diagrams.

Primary residual risk Fact validation

Named owners, exact dates, endpoint inventory, certificates, SIEM, runtime, AWS discovery outputs, and production telemetry.

Executive status dashboard

What leadership needs to know before the next steering meeting.

Each tile has a status, the evidence that supports it, and the next decision area for leadership review.

78%
Product

ServiceLink Portal

Member service, billing, coverage, documents, secure inbox, payments, and guided support workflows.

  • Next proof: member journey map, billing parity, support UAT.
  • Evidence: target architecture, requirements baseline, business case.
Review replication model
72%
Product

BrokerLink Portal

Broker/EDE pathway and MarketLink greenfield build lane for secure, modern, audit-facing broker capability.

  • Next proof: third-party assessment, pen test, vulnerability scan, CMS audit handoff.
  • Evidence: deployment guide, security remediation status, EDE flow, RACI, release packet.
Inspect BrokerLink / MarketLink proof
68%
Product

GroupLink Portal

Group administration, census, billing context, renewal workflows, reports, and delegated operations.

  • Next proof: group workflow decomposition and target service contracts.
  • Evidence: platform scope, target architecture, roadmap lane.
Inspect GroupLink current work
82%
AI + Service

Contact Center AI

Omnichannel intake, secure RAG, private runtime pattern, human approval, CRM writeback, QA evidence.

  • Next proof: real runtime boundary, SIEM hooks, pilot telemetry.
  • Evidence: AI security architecture, service test harness, compliance packet.
Inspect AI security controls
78%
Migration

Mainframe Migration Factory

Outcome-driven rebuild, targeted legacy discovery, coexistence layer, validation, waves, decommission ledger.

  • Next proof: AWS source intake completeness, interface catalog, batch/file map, dependency graph.
  • Evidence: AWS discovery baseline, migration blueprint, controls, wave factory.
Review AWS discovery baseline
86%
Factory

AI SDLC Factory

Model-agnostic methodology, scoped teams, gateway controls, secure release gates, evals, evidence vault.

  • Next proof: final approved tool registry and policy IDs.
  • Evidence: methodology, coding standards, release packet.
Review delivery methodology
Decision rail

The decisions leadership should make, defer, or delegate.

This turns the site from a presentation into an operating system: every executive discussion should end with a decision, owner, evidence requirement, and next checkpoint.

Decision 01 Confirm production smoke evidence for each executive release.

The public site exists; each push should leave a dated smoke record proving the live executive site is current.

Owner: platform / web ops | Evidence: release record, production page checks, rollback path
Decision 02 Approve the target-state architecture posture.

State that WHPS is building a cloud-native, AI-native platform and using legacy selectively for validation.

Owner: sponsor / architecture | Evidence: target ADR, migration posture, domain map
Decision 03 Name accountable owners for RACI rows and artifact control.

The current library is structurally complete, but owner/date accuracy turns it into a controlled packet.

Owner: transformation office | Evidence: RACI, document index, monthly packet
Decision 04 Approve Contact Center AI pilot boundary.

Decide runtime boundary, channels in scope, data classes, CRM writeback mode, QA sample, and red-team plan.

Owner: service ops / security | Evidence: PHI SOP, service harness, SIEM events
Decision 05 Accept Wipro Links / HPS baseline as the current-state discovery input.

The new Wipro and AWS documents provide sourced facts for HPS zones, ServiceLink, ExchangeLink, DataPower, MQFTE, PaySafe/Fiserv, and the measured mainframe estate.

Owner: architecture / migration office | Evidence: current-state map, AWS baseline, source translation
Decision 06 Prioritize legacy discovery artifacts needed before cutover confidence.

The baseline exists, but interface, data-store, batch/file, security-zone, and ops maps are the next proof layer.

Owner: migration office | Evidence: discovery backlog, dependency graph, wave intake
Roadmap control strip

30/60/90-day path from collateral to controlled execution.

The roadmap is intentionally gate-oriented. The point is not to show activity; it is to show what must be true before leadership can safely scale funding, migration, and AI-enabled operations.

0-30 days Prove control

Record production smoke evidence, owners, RACI, artifact IDs, pilot boundary, current-state inventory intake, and board narrative.

31-60 days Prove architecture

Complete interface catalog, target service contracts, security zone map, Contact Center AI pilot evidence, and release packet.

61-90 days Prove execution

Run migration wave intake, dual-run scorecards, omnichannel service tests, AI SDLC evidence gates, and finance value bridge.

Scale gate Release funding with evidence

Scale only after architecture, security, QA, operations, finance, and sponsor gates show traceable readiness.

Architecture command map

What to show when somebody asks how the pieces connect.

Start with the mega map, then drop into the exact diagram that answers the audience's question. This avoids over-explaining while still having the technical depth ready.

Meeting route

Question to artifact routing

Each reviewer question has a landing page, evidence packet, owner layer, and residual-risk answer.

Leadership
What are we building?Presentation mode, platform briefs, roadmap.
Decision requirementsDecision rail and RAID register.
Architecture
How does it connect?Mega map, target platform, membership, integration fabric.
What is legacy context?Wipro/HPS baseline, as-is lanes, discovery backlog, migration bridge.
Security
Where are controls?Zero trust, certificate map, AI security control plane.
How is PHI protected?PHI boundary SOP, redaction, audit, SIEM.
Delivery
AI SDLC build modelAI SDLC factory, model gateway, scoped teams, release packet.
Testing modelService harness, evals, replay, QA evidence.
Finance
Where is value?Business case, financial model, decommission ledger.
When do savings count?Only after retirement evidence and run-cost removal.
RAID and evidence control

Risks, assumptions, issues, dependencies, and artifacts are visible before reviewers ask.

This is the high-signal preview. The full evidence hub contains the detailed policy/procedure/RACI matrix.

Type Item Impact Mitigation / evidence Next owner action
Risk Production smoke evidence can lag behind fast content pushes. Leadership may see an older live page if deploy verification is skipped. Deployment configuration, production smoke test, rollback runbook. Record the production page checks and smoke result after every executive-content release.
Assumption Contact Center AI private runtime and SIEM path are target controls, not confirmed production facts. Security reviewers may ask for exact boundary evidence. PHI/ePHI SOP, model gateway trace, SIEM correlation, pilot plan. Validate runtime, logging, certificate, and retention facts.
Issue Current-state baseline exists, but full interface, data-store, batch/file, security-zone, and operations diagrams still need completion. Cutover confidence remains lower until remaining dependencies are mapped. Wipro/HPS baseline, discovery backlog, dependency register, data lineage, wave intake. Collect remaining due-diligence artifacts and map them into to-be views.
Dependency Named RACI owners and controlled document IDs are not final. Evidence library is persuasive but not yet a controlled governance packet. RACI, artifact index, monthly evidence packet, approval log. Assign owners, dates, maturity state, and document numbers.
Artifact control index

The documents people will ask for, already routed to the right answer.

Policies, procedures, diagrams, RACI, roadmaps, standards, risk registers, and architecture proof are routed through this control index.

Standard Coding and AI delivery standards

Low-code, pro-code, AI-assisted delivery, review, test, release, evidence gates.

 Security Contact Center AI compliance packet

PHI/ePHI boundary, secure RAG, red-team, incident, monitoring, audit evidence.

 Diagram Diagram answer library

Which diagram answers leadership, architecture, security, operations, and consultant questions.

 Current work Proof-point demo route

GroupLink modernization, BrokerLink / MarketLink security proof, ServiceLink replication, and staff realignment.

 Traceability CMS/EDE requirements matrix

Requirement source, Agile backlog, platform function, test kit, FIT case, evidence link, and audit disposition.

 Portfolio visibility Agentic delivery operating layer

Requirements reconciliation, change intake, Git signals, agent runs, evidence gates, and SprintLoop product direction.

 Platforms Built platform showcase

GroupLink, MarketLink, ReconLink, ClaimsLink, supporting platform links, video assets, and prompts.

 Architecture Target-state architecture library

As-is lanes, to-be roadmap, mega architecture, membership, security, and platform views.

 Current state Wipro Links / HPS baseline

Source-backed ServiceLink, ExchangeLink, DataPower, MQFTE, PaySafe/Fiserv, DB2, and HPS zone map.

 Migration Mainframe migration control model

Outcome-driven rebuild, coexistence, wave factory, dual-run, rollback, decommission.

 Finance Value and retirement ledger

Investment, run-cost reduction, decommission proof, value bridge, funding questions.